The retail sales quality control system: the pros and cons - Information portal

The retail sales quality control system: the pros and cons

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04.03.2019 Views 69 views

The commonplace slogan of the dog-eared books by dead gurus reads: “A happy employee will make a client pleased.” It turns outthen,that you need to care about the welfare of colleagues and the rest will automatically follow? But thelife ofpeople on both sides of the counter is being spoilt outside the retail outlet. How does this affect communications within the store, and is it always the shop assistants who are to blame for bad service ratings?


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