Hypermarket Chain K-Rauta Executed an IT Support Contract with MAYKOR - Information portal

Hypermarket Chain K-Rauta Executed an IT Support Contract with MAYKOR

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12.11.2013 Количество просмотров 718 views
K-Rauta MAYKOR, a company that provides IT outsourcing, facility systems service and business applications support, became a service partner of K-Rauta, a home improvement and construction hypermarket chain. Under this IT outsourcing contract the client obtained an integrated package of services, individual SLA, and a single point of access to MAYKOR to ensure uninterruptible operation of K-Rauta employee's workstations.

MAYKOR provides technical maintenance of personal computers, telephones, printing equipment (all-in-one units, printers, copiers, fax machines and print servers), active network equipment and UPS in the central office, archive, stores, and at the client's warehouses. Nine stores are located in St. Petersburg and four in the Moscow province; Kaluga, Tula and Yaroslavl host one store each. Another IT service that MAYKOR supports is a complex of telephone stations AVAYA that connect all K-Rauta sites by means of an internal network.

Special attention was paid to shape out such an SLA that not only conforms to the K-Rauta standards in Russia, but also complies with the Rautakesko international standards. The logistics of replenishment of consumables, cartridges in particular, was worked out separately. This resulted in determination of the optimum stock of printer consumables at each site, so called "protective inventory".

"Through a single outsourcing contract with MAYKOR we achieved our key targets in assuring uninterruptible IT services in our stores, eliminated the need for maintaining and increasing our own IT personnel scattered across the cities where K-Rauta operates. Besides, we got rid of such a human factor as dependency from in-house IT specialists," says Servey Barkov, Head of IT Technologies Department at K-Rauta Russia.
Source:  MAYKOR


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