Events - Information portal


04.10.2015 - 15.10.2015

Contact Center in Retail 2015

II Contact Center in Retail Forum 2015 will be held 14-15 October in Holiday Inn Sokolniki and traditionally brings together key industry thinkers to highlight issues related to the building and efficient organization of contact centers for online stores.

Retail industry is one of the target consumers of contact center services. More and more attention in contact center operations and customer support is given to customer base expanding, range of offered services and to communication channels with customers. Most promising access channels for Russian contact center market are mobile applications, web-chats, social media, and voice self-service, which enable build perfect multichannel customer service system. However, the most popular customer interaction channel is still voice communication. According to NACC data call-center market is growing each year by 10-15%.

During II Contact Center in Retail forum leading experts, practitioners and consultants will share knowledge in the industry of CC management, multichannel in customer service, new technologies, which enable improve efficiency of contact center operation in online stores.

Forum will bring together leaders of the largest retail companies and online stores.


Realizing special aspects of online store performance and need for efficient contact center operating in order to improve customer service quality, speakers of Contact Center in Retail forum will highlight most important issues of the industry.


  • Learn about latest solutions developed by the leading international corporations for your company
  • Improve your skills of customer’s profiling and segmentation, CRM, customer data management in online companies
  • Get unique ideas for solving everyday issues of workforce management, customer interaction, contact center processes optimization
  • Know best practice from the leading retailers in customer loyalty improvement and raise number of repeat sales
  • Address your questions and get practical workable solutions from the recognized international and Russian industry experts
  • Find your key for building successful strategy of customer service management

If you want to learn more about III Contact Center in Retail, please send your queries via email:
or call our office: +7 495 995 80 80.

Venue:  Holiday Inn Sokolniki - only
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